How to calm someone down if they are yelling at you on the phone. 
Tip Sheet Credibility: 40
created by 2kids1cat
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| If someone is shouting at you on the phone & you're not able to hang up, use silence. Say nothing for a while. They will not know if you are angry, upset, thinking, they will calm down and think. You may find they apologize before you utter another word. Tip Credibility: 74 |
| Tell the person that you can see he/she is very upset and that you will call her/him back after they have some time to calm down. Or, ask them to call you back when they calms down so that you can discuss the problem more calmly and in a more helpful way. Tip Credibility: 4 |
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